Returns & Exchanges
At SASSIE ROCKS! we take a great deal of pride in the quality and craftsmanship of our products. Attention to design, trending colors, materials and construction are our top priorities.
Please note that all custom items and special order items are NON-REFUNDABLE, NON RETURNABLE, AND NON-EXCHANGABLE.
SASSIE ROCKS! wants you to be completely satisfied with your purchase.
If you are dissatisfied with your non-custom order item for any reason you may return the item within 14 days in exchange for a SASSIE ROCKS! credit or a new item of equal or lessor value. Returns must be unworn and unused and in pristine condition with the original packaging and tags.
Sales Items are final sale and not eligible for return or exchange.
Should you need to return or exchange a SASSIE ROCKS! item, please use our contact page email to request a return or exchange. Once your request is processed you will receive an email with further information on how to proceed.
Please re-pack the merchandise in the same manner it was received, such as a corrugated box or a jewelry box with a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. SASSIE ROCKS! is not responsible for damage to the returned merchandise due to inadequate packaging.
Upon receipt, we will gladly exchange the item or issue a merchandise credit minus the cost of shipping. SASSIE ROCKS! is not responsible for the shipping cost and handling costs for returned orders.